What Our Customers Are Saying
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Alan Sappington
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Bought several bikes from them over the years and it has always been a great experience. Sales, service, and Motorclothes are staffed with helpful, caring staff. Worth checking out.
Chuck G -
Exceptional customer experience from Mike Reasy! Mike has a serious aptitude for details, this guy knows Harleys like no one I've ever encountered. He also has an amazing attitude toward serving customers that makes you feel like you're the most important person on the planet. A rare combination! You have a fan and a customer for life!!
Jason Stanifer -
Bought my Harley from Eastside. They are a great bunch of folks.
Looking forward to more visits.John Shrieves -
Mike in parts is top notch, always helpful and willing to take the time to discuss your latest project.
Cal Lennon -
Best sales group, had what I wanted. And paid what was fair. No haggling. Recommend for sure absolutely. At Upgrade time, That's where I'm going
Gene Achterberg -
Great service! Went in search of a motorcycle helmet. The representative went all out to assist. Super friendly, helpful and knowledgeable!
Gana Gittens -
I just bought my Pan Am Special, my 5th Harley at Eastside Harley. Best dealer, best sales and service. Johnny, Jerry and Teague were super professional, knowledgeable, helpful and respectful. In no time my bike was ready to take the delivery with all paniers and top case. Super stoked. Thank you EHD.
Bohdan Raciborski -
Tiffany is AWESOME!
Daniel Hotovitsky, KIRKLAND, WASHINGTON -
Searched and questioned other dealerships from Seattle down to the Port OR area for pricing and availability got the run around from mostly all except Eastside HD. My salesman Jake Bevan came back immediately with an great out the door price with some accessories added in. Both Jake and Tim Schwartz "the parts guy" went above and beyond to make me an extremely satisfied customer, just can't say enough. The service department also went out of their way with installing the accessories in a timely and very acceptable manner along with a few extra things! I did my whole purchase online, in emails and over the phone while never visiting the store once as of yet as I new what I wanted. Financing with Darla was a breeze with a most satisfying result, overall just a great standup dealership! I also got a surprise package delivered that I was not aware of it coming, it contained a picture that I had sent to Jake and a Manufacturers State of Origin certificate all in nice glass encased wooden picture frame, thanks Jake Bevan awesome surprise it was! Last but not least, they also delivered the bike to Port Angeles 150 miles away, Bazinga!
John Z, Port Angeles, WA -
First let me say, I have had the privilege of buying bikes at other dealerships around the country. I have travelled and visited many more dealerships. As you can see by my ratings here, as well as the others, Eastside creates a remarkable experience that is so far unparalleled. From the first contact with my salesman Jon Jaffe, to out the door with my new bike, it was a complete customer service experience! Jon was fabulous, for a younger man he was very knowledgeable and answered most all of my questions. One of the things I liked about Jon was, if he did not know the answer, and he would admit it, he was quick to find me the answer. I was introduced to motor clothes, parts and service, sales manager and even the general manager came out and introduced himself and shook my hand. Everyone was so pleasant and helpful. I'm dragging some of my riding buddies up in the spring to ride some of the amazing areas around the dealership, and meet the Eastside team. Again, THANK YOU to all at EASTSIDE HARLEY!!
Doug Knuteson, Santaquin, UTAH -
Can't say enough great things about Eastside Harley-Davidson! From working with the sales team on the purchase of my bike to upgrades and repairs that I've had done by the service department it's all been a great experience! I can always look forward to visiting the gear shop too as the team working there is friendly, knowledgeable and all excited about H-D's!
Rich Visintainer, Snohomish, WA -
I want to thank Sean McLemore for going above and beyond with 2 warranty issues on my 2013 CVO Road King. Truly professional and went out of his way to make me happy with my repairs. Thank you Sean! Ron A.
-Anonymous -
I purchased a 2016 Ultra Limited from Ryan. This was my second bike that we bought from him. Ryan and the team at Eastside were fantastic to work with. If there is a third bike in my future, it will be from Ryan.
Darrell , Auburn, WA -
Been a customer for 19 years and am always treated fairly. Hats off to Mike in service and Jim in parts.
-Anonymous -
To whom it may concern: I visited your Grand Opening this past Saturday as a person who knew nothing about Harley's other than they look and sound cool. Reaching a mid-life crisis I flirted with the idea of purchasing a Harley, thus I attend your event with my wife. We left with a V-Rod Muscle (to be delivered) and an overwhelming amazement for how comfortable your establishment made us feel. The staff at your store was kind, helpful and did not treat any of our questions or concerns as stupid. Further, all the other people (patrons) carried the same attitude. I am amazed how your business worked as a family, you have a great crew!! We purchased clothes and even spoke with the parts department. Each person at each department was super helpful and polite despite all the commotion and chaos: they were in control. The Harley Davidson family impressed us really as a special group of people. Thank you for the wonderful experience. Respectfully, David Bielak
David , Kirkland, WA -
Purchased two bikes from Eastside both new the recent a 2016 Heritage softail classic, It was a seamless process, made easy by James Lee, who sold me both. Mt first time inside Eastside, walking around looking at the bikes, James was the only one who approached us, and asked if he could answer our questions, second time I brought my 2007 Heritage in to trade for a 2014 Electra glide. My loyalty is to Eastside because I get the best service, and don't need to shop around.
Ken , Sequim, WA -
Had a great experience with Eastside Harley. Drove over from Yakima to look at a specific bike they had for sale and Monica took care of us from start to finish as well as keeping in touch after the sale to make sure things are perfect. She had the bike we came to look at there for us to see as well as other options to explore. I chose to buy the one I saw online and it was even nicer in person than it was in the pictures. I feel like I got a great bike at a steal of a price and I got a fair trade in value on the bike I traded in. I got such a great price on the bike I may owe Monica lunch next time I am in that area. It was well worth the trip over the mountains to purchase such a nice bike.
John , Yakima, WA -
I had an AMAZING!!! experience at this dealership! Ryan Slater was very patient and helpful with all my questions and concerns. He got me a great deal on my 2015 street glide special! this has been my dream bike ever since my dad got his first one in 2011. so thank you very much Ryan and everyone at Eastside Harley Davidson.
Brandon , Tacoma, WA -
I have been through Eastside many times. Each time is a good experience. From sales, to the parts and even the clothing dept. Everyone is more than happy to assist in whatever is your need. This last purchase of my recent sled, was exceptional. Monica is great. This was my 3rd bike from here. This was my best time through. Thanks guys......
Mike , Kirkland, WA -
GOOD CUSTOMER SERVICE IS HARD TO FIND THESE DAYS, GREAT CUSTOMER SERVICE IS ALIVE AND WELL AT EASTSIDE HARLEY, I BOUGHT MY FIRST HD AT ESHD IN 1994, AND WAS OUT OF THE LOOP FOR A FEW YEARS, WHEN IT CAME TIME TO GET THE BIKE OF MY DREAMS I CALLED EASTSIDE AND TALKED TO RYAN SLATER, I TOLD RYAN THAT I WAS LOOKING FOR A 2014 WIDE GLIDE, HE SAID HE HAD ONE IN STOCK AND TO COME DOWN FOR A TEST RIDE AND TO TALK BIKE, WHILE THEY HAD A SWEET ONE IN BLACK I REALY WANTED ONE IN CHARCOAL PEARL WITH FLAMES, 15 MINUTES AFTER MY TEST RIDE RYAN HAD THE BIKE LOCATED AND IN TWO DAYS HE HAD THE BIKE AT EASTSIDE AND I WAS ON THE ROAD ON MY WIDE GLIDE, RYAN WAS A TOTAL PROFESSIONAL AND KNEW ALL THE INS AND OUTS OF THE BIKE, HE WAS EASY TO WORK WITH AND FUN TO TALK TO, MY WIFE AND I ENJOYED DEALING WITH RYAN AND WE WILL ALWAYS GO BACK TO ESHD TO DEAL WITH RYAN SLATER, I HAVE ALSO DELT WITH THE PARTS DEPT AND JOSH IN A TOTAL PRO AND KNOWS HIS STUFF, JOSH HAS HELPED ME MAKE MY BIKE INTO MY OWN, THANKS JOSH YOU ARE THE BEST!! ESHD IS THE PINCAL OF CUSTOMER SERVICE, FOR SALES, PARTS AND SERVICE, ESH SERVICE DEPT IS TOPS IN MY BOOK AS WELL, THANKS BILLY, TY & SHAWN. BILL DODD ISSAQUAH WA
BILL , ISSAQUAH, WA -
Thank you for the great Bike, service and Parts.
BILL ISSAQUAH -
I am a new to motorcycles. I decided to take the Riders Edge program. It is an amazing program. From the time i decided to ride, taking riders edge program to purchasing was three weeks. Ryan Slater was my sales consultant who guided me through this decision. He was patient, non pressure and listened to my wishes. He helped me pick out my Road King Classic. Ryan Mae me one commitment. He said we will help you pick out the bike that's best for you and make you a deal you can't turn down. He met he promise. I huighly recommend Eastside Harley and Ryan.
Craig , Issaquah, WA -
We had a great time at your anniversary party. We entered the 57 panhead and 57 corvette and received t-shirts. We would like to commend you on using a local company for the manufacturing of the t-shirts. Excellent design with small writing in the front and large print on the back. This keeps our local economy strong. Thank-you so much. Thumbs up!
john , newcastle, WA -
East of the mountains in late winter. I was looking for a good used low mile Roadkin, at a fair price. Made contact with Berry Mercer over internet. That guy worked his----off to find me a bike. Needless to say I now have a great Roadking Classic at a great price. The finance department set me up.They got me a 3 year warrenty plus tire and rim, and kept this all within my budget.They did this all in a short amount of time. I was home in Kennewick before dark. Berry followed up the sale and Eastside even sent a refund. This is an Honest Dealership. Would deal with them again in a heartbeat. Thanks Berry and Eastside. Ride safe, Gary B
Gary , Kennewick, WA -
OK...I give up! I have to quit coming there. My friend Bart, has managed to sell me 3 Harleys' in less than a year!! Most recent a 2013 Road Glide. There are no words' to describe the excellency of this dealership, and the friendship Bart and I have developed in a short time. This is by far the BEST Harley dealership in the Seattle-Tacoma area. One would be a fool to go elsewhere. If you read this and decide to go and buy a bike...tell them Ted sent you!
Ted , kent, WA -
I did my homework before buying my first Harley. I gave a local dealership a chance to make me a customer but they did not want to work with me. I went to Eastside and met Bart. He made me feel comfortable and did not make me feel rushed to just make a sale. It took me months to decide on the time and bike I wanted. Bart was always there to answer questions, show me around the shop and introduce me to different people that work there. Made it feel like family. I have since sent five of my friends there and they have all purchased bikes as well. Now I Ned to get my wife to get her bike. Yes we will purchase it at EASTSIDE. Thanks Bart and the rest of the Eastside family.
Bruce , Spanaway, WA -
I purchased a 2013 Ultra Classic Limited. Very painless experence. James and Bart made it happen very fast as I needed a few weeks to break her in so I could got to Street Vibrations. Service was awesome and this should be the first and only stop in buying and servicing your Harley.
JOHN , LONGVIEW, WA -
Fantastic dealership , held a bike for me an extra week , bought it from Barry Mercer an outstanding awesome Salesman there . Barry is a Harley davidson Expert , in detail all concerns , checked my air pressure .... Harley davidson runs through Barrys veins , Thanks again Barry and staff for such a great visit and purchase . Enjoy my ride now everyday .. John Kinder Port Angeles
John , PORT ANGELES, WA -
I am not a guy of many words, and I will tell things the way they are no bull. This dealer ship is fantastic to do business with throughout. Starting with Bart in sales, Jessica in contracts, and Scott the referee if required, all first class people and very customer oriented. thanks again for your support R.R.
Richard , Morgan, UT -
I just purchased a used 08 Ultra, from Bart. This was the best experience I have ever had. Bart is a great person, very helpful, caring and friendly. I am certain we will continue building a friendship. Living in the south end, I could have gone to other dealers'. Having browsed them, and finding that to me it seemed as if they could careless about customer service, and even offering any help. Thru a mutual friend, I heard of Eastside and Bart. I was in a position where I really didn't have to buy a Harley, as I had a nice Road King. Having seen the dealership, and meeting Bart I bought the Ultra Classic. I will now make Eastside my dealership irregardless of the location for me. Another outstanding person I met was Jessica, who did all the paperwork. Again very helpful, caring and friendly. Did her job extremely well, and walked me thru the entire process. I look forward to many years' of being a part of the Eastside family.
Ted , kent, WA -
Having a bad day was made much better with the assistance of Scott and Joe, who went out of their way to provide an exceptional level of customer service. That's the reason I will keep Eastside Harley my first choice. Thanks.
Eric , Renton, WA -
Dealing with Robert Herington was a very good experience! He operates with honesty and integrity. I work in sale for a large company and these are the type of people we love to have on our team. He was a pleasure to deal with and I will definitely work with him again. I also was impressed by the other sales staff I had short conversations with!
Jim , Woodinville, WA -
We've purchased 4 bikes from Eastside Harley-Davidson and every one of the experiences was one of the most positive purchasing experiences we've had. More than that the "service after the sale" is phenomenal. Everyone at the dealership from Sales, to Parts, to MotorClothes, to Financing and Service are guided by the principle of taking care of the customer. You can't go wrong if you go to Eastside for your next Harley. Bill ['11 Ultra Ltd] and Mel ['11 Street Glide]
Bill and Melody , Issaquah, WA -
MONICA & BRIAN Have been helping me make a purchase for a Harley for our son.This is an important Fathers Day as this is going to be his first fathers day with out hid dad , As he passed on jan 20,2011, He always wanted to buy a Harley for his son.And with Brian & Monicas help I was able to Fill his Dream.Thanks to this duel team he will have his Harley on june 17th 2011 in time for fathers day & This is a gift from his dad , who also was A Marine for 24yrs & proud to have sreved. They helped me throught the process. I live in Texas an did everything online & on the phone.Fully Trusting them with all the money for the Harley purchase sent me photos of said Harley.I CAN NOT EXPRESS ENOUGH HOW MUCH THIS MEANS TO ME & HOW MUCH THIS IS GOING TO MEAN TO OUR SON on Fathers day This will be a way That he will be there in spirit riding along with our son. THANK YOU BOTH SO VERY MUCH GOD SPEED ALWAYS BRIAN & MONICA , LIVE TO RIDE LAURA DRAPER
LAURA , WATAUGA, TX -
Just purchased a 2011 Road King from James. This is our 9th Harley we purchased from Eastside over the years and we have always experienced the best and friendliest service from all the employees. Eastside Harley Davidson cares for you as well as your bike before during and after the sale. Thanks to all and we hope to ride many more years to come. You guys are the greatest and deserve 10 Stars
jerry G , monroe, WA -
The bike season has definately come to an end around here. I thought I would send you a short note letting you know how happy I have been with all aspects of purchasing a used HD from you. I bought a 2010 Dyna Wide Glide some one had rode it a short time and traded up. I was nervous at first as the only bike I had rode was a 250 dual-sport. But once I went around the block a few times I was hooked. My hubby (1953 Pan) and I went on 3 camping trips (to bike events) and rode a number of day trips and I couldn't have been happier, (except his pan is so slow I couldn't really let her rip. LOL. I alway thought I would be a fair weather rider but turns out an inch of rain in my boots and hail that felt like (I imagine) gunshots couldnt stop me, just like the postal service. I wanted to thank you for everything. All the help setting up our paper work from the first online and phone contact, to picking out a hoodie, who dosn't like free shit and finally the assistance in having all the paperwork in order to smoothly head back across the border. It went swimminglly and I would (and have) recomend you to others. Now I really am a biker Babe. TEE HEE. Thank you, Thank you, Thank you.
Cindy , Kelowna, BC -
My experience with Eastside Harley during the purchase of 2010 Street Glide was fantastic. My salesman, Robert Herrington, and the Sales Manager, Scott Moon, were great and made me very satisfied and happy customer.
Steve , Aurora, CO -
Yes, a beautiful product, showroom, parts and accessories, clothing, etc. . The most important element keeping the American Legent alive: Every person associated with Eastside Harley-Davidson make all my visits a 10-STAR experience.
Paul , Seattle, WA
JC in the service/parts department has always been my point man since moving to the PNW. We pass 3 H-D dealers just to have the pleasure of dealing with him and his team. Thanks so much for everything you do. Eastside H-D knows how to treat their customers with respect, which is something I do not see often these days.